Politica de rambursare
At EZZRA, we want you to be completely satisfied with your purchase. That's why our return policy goes well beyond the EU-mandated 14-day minimum: We give you 30 days to submit a return request.
If you're not entirely satisfied with your purchase for any reason, reach out to us at returns@ezzra.com. We also offer size exchanges if you accidentally ordered jewelry that doesn't fit perfectly.
Important details:
- Returned items must be in their original, undamaged condition
- You're welcome to try on the jewelry, except for earrings (for hygiene reasons)
- Due to package loss prevention, we cannot accept returns through MPL postal service. Our customer service team will guide you through the preferred return methods.
The EZZRA team is committed to delivering an exceptional experience from the moment you receive your piece to any potential return process. We're here to ensure your journey with us is nothing short of extraordinary.
